Bureau IT Technician - Vilnius

Bureau IT Technician - Vilnius

Reporting to the IT Bureau Manager in Prague and coordinating IT activities with the Head of Office, performs a variety of tasks associated with maintenance of the bureau IT technology, network, and multimedia equipment, including its day-to-day maintenance, troubleshooting, upgrades, user support, servers, and multimedia data backups.

Responsibilities/Duties

• Provides full IT support to the bureau and to all RFE/RL news departments present there and is familiar with their content. The support may include overtime, late shift work, broadcast technology support, and discussing/agreeing on daily priorities between News and Operations divisions, as well as coordinating on potential security risks.
• Treats the Head of Staff and the journalists in the bureau as primary customers, discusses priorities with them, and ensures they receive the highest level of support possible within the constraints of available budget and technical standards. Within a dotted line to the Head of Office, informs them about his vacations, sick leaves, etc. to ensure an adequate support is provided.
• Performs and supervises the daily activities of the Bureau IT systems and ensures their accomplishing in a timely, professional, and efficient manner.
• Performs and oversees installing, testing, operating, and maintaining new hardware and software in the Bureau, supports desktop computers, NLE’s (Non-Linear Editors) such as digital audio & video workstations, laptop computers, printers, monitors, and other general peripherals.
• Deploys, integrates, maintains, and secures Windows, Macintosh, Cisco switches, routers, wireless controllers, and media players; deploys software and manages PCs policies. Gives support, as required, with the introduction and installation of new software and technology in the bureau.
• Performs local User Support/Help Desk functions, records and responds to requests for help and provides technical solutions to desktop computer users.
• Provides basic training to journalists in equipment use and computer and software use, as required.
• Makes sure the Prague TOC (Technical Operations Center) is informed of the operational status of the bureau on a regular basis, reports technical deficiencies and problems in a timely manner, and suggests the speediest and most cost-effective solutions.
• Adheres to and complies with all technology standards, policies, and regulations as outlined by management in Prague. In addition, complies with local regulations and codes concerning workplace safety and technical/electrical installations.
• Assists in developing and ensuring successful implementation and compliance with Standard Operating Procedures and all safety regulations and uses Industry Best Practices when performing duties and tasks assigned.
• Cooperates closely with the Bureau Finance Officer in terms of issuing requisitions for technology and multimedia equipment and ongoing technical operations maintenance.
• Maintains awareness of the local broadcast environment.
• Strengthens familiarity with media editing equipment and audio and video editing software such as Adobe CC, vMix, etc.
• Performs other related duties, incl. supporting and operating any other technology used in the bureau (internet, ups, vpn, nas, etc.), as assigned.
• Contributes to creating and maintaining a positive work environment.

Basic Qualifications

Education:

• Secondary, ideally a university degree in a relevant technology area.  
• Certification of formal education and/or proof of equivalent professional experience.

Experience:

• At least 3 years in a similar technical position.
• Knowledge and experience managing and supporting Active Directory, Office 365, Windows Server 2012, Windows Server 2016, and Microsoft Office.
• Experience with multiple operating systems, including Windows 7/10, IOS, and Android.
• Must possess complete technical comprehension of server and desktop operating systems, network architectures and protocols.
• Demonstrated ability to work independently and set up administrative systems.

Competencies:

• High degree of technical knowledge and overview over a large scope of IT software, hardware, and networking disciplines.
• Skill set and experience to be able to maintain IT systems (hardware, software, network).
• Knowledge of power systems, including UPS (Uninterruptable Power Supplies) and backup power generation equipment is a plus.
• Knowledge/experience in broadcasting/multimedia engineering & production is a plus.
• Ability to work under pressure.

Languages:

• Working knowledge of English and Russian, in addition to the Lithuanian language.